PRESS RELEASES
02 JUNE 2005
Athens International Airport - AETRA Awards* 2nd Airport in the world for 2004

Athens International Airport was honoured with two AETRA awards for 'Overall Passenger Satisfaction' within the framework of the 1st ACI Quality of Service at Airports Conference (Kuala Lumpur / Malaysia, June 1-2, 2005), achieving for the 4th consecutive year the passengers’ high recognition for its services.

A joint initiative of the International Air Transport Association (IATA) and the Airports Council International (ACI), AETRA is the world's leading annual airport benchmarking programme for passenger satisfaction.

For the year 2004, which for Athens was marked by the Olympic Games challenge, Athens International Airport was honoured with the following distinctions:

  • AETRA Award for 2nd place in the world in the competitive airport size category from 5 to 15 million passengers per annum, behind the Helsinki airport
  • AETRA Award for 3rd place in Europe regardless of airport size category, behind Copenhagen and Helsinki airports

Furthermore, according to the annual findings of the AETRA survey for 2004, Athens International Airport has been distinguished as a European leader for a wide range of services, such as "value for money / shopping facilities", "value for money - restaurant / eating facilities", "cleanliness of terminal", and "business facilities".

In addition, in 2004, other service categories such as "ambience of the terminal", "parking facilities", and "ground transportation to / from the airport", climbed to the top positions in the European ranking.

The fact that Athens International Airport’s services achieved the highest evaluations during the Olympic Games period, is an important element that rewards Athens International Airport’s operational excellence as well as the efficiency demonstrated by the entire airport community, during a particularly demanding period.

Ranking of AIA's services in 2004,
according to the annual ΑΕΤRA findings

 
  2004 
Services Airports with
5 - 15 million passengers per annum		 Amongst all European AETRA participants
Cleanliness of airport terminal 1ο 1ο
Ambience of the airport 1ο 4ο
Sense of security 1ο 2ο
Thoroughness of security inspection 2ο 1ο
Comfortable waiting / gate areas 2ο 2ο
Parking facilities 2ο 3ο
 Business facilities 1ο 1ο
Value for money - shopping facilities 1ο 1ο
Value for money - parking facilities 2ο 2ο
Value for money - restaurant / eating facilities  3ο 1ο